Complaint Handling Policy
This policy was established in accordance with the decision of the Board of Directors dated 05.01.2010 and numbered 448c.
Bursa Chamber of Commerce and Industry, within the scope of Law No. 5174 and related regulations, undertakes to handle complaints submitted by members in a timely and effective manner. In the resolution of complaints, all Chamber bodies and personnel, especially the Board of Directors, actively participate in the complaint resolution process. All necessary resources are provided from the submission of complaints to their resolution. Within the framework of continuous improvement, effective working discipline is established to improve all services and processes, particularly the Complaint Handling Process, through suggestions received from both members and personnel regarding complaints.
Bursa Chamber of Commerce and Industry, within the scope of Law No. 5174 and related regulations, undertakes to handle complaints submitted by members in a timely and effective manner. In the resolution of complaints, all Chamber bodies and personnel, especially the Board of Directors, actively participate in the complaint resolution process. All necessary resources are provided from the submission of complaints to their resolution. Within the framework of continuous improvement, effective working discipline is established to improve all services and processes, particularly the Complaint Handling Process, through suggestions received from both members and personnel regarding complaints.